Mobile app · support
SimpliFleet support
The SimpliFleet mobile app is the driver and dispatcher companion to the SimpliFleet fleet-management system. This page covers signing in, fixes for common problems and how to reach us.
Contact
Email us
It helps if you tell us your phone model, the app version (shown at the bottom of Settings) and exactly what happened.
Your account, permissions and assigned trips are managed by your company's administrator or dispatcher. If a trip is missing or a feature isn't available to you, ask them first.
First sign-in
- Get access from your companyThe app has no sign-up. Your company's SimpliFleet administrator creates your account and lets you know by email.
- Sign in with your email and passwordUse the same details you use for SimpliFleet on the web. If you belong to more than one company, you can choose after signing in.
- Allow what you want to useNotifications and location are optional. You can turn either on or off in Settings at any time.
Common questions
I forgot my password
On the sign-in screen, tap “I forgot my password”. We send the reset email to the address on your account. If it doesn't arrive, check your spam folder or ask your company's administrator to confirm your email address.
I can't see today's trips
The app only shows trips assigned to you. Check that you're online. If the trip still doesn't appear, ask your dispatcher to check the assignment.
Why does the app ask for my location?
When you record a departure or an arrival, and only if you allow it, the app saves one current position to check that you're at the address. Your location is never tracked in the background. You can record departures and arrivals without location access.
I don't get notifications
Check that Settings → Push notifications is on in the app, and that notifications for SimpliFleet are allowed in your phone's settings. Notifications pause while you're signed out and resume when you sign in again.
Face ID / fingerprint doesn't work
Turn it on with Settings → Biometric unlock. If it isn't accepted, sign in again with your password and turn it back on. Biometric data stays on your phone and is never sent to us.
The app says my session has expired
For security, sessions expire after a while, or your administrator may have revoked yours. Sign in again. If it keeps happening, email us.
How do I delete my account?
Your company's administrator creates and deletes your account. To ask us instead, email hello@dvp.systems from the address you sign in with.
After checking with your company, we close the account and delete your personal data. Work-time and trip records your company must keep by law are kept until that retention period ends. We complete the request within one month and confirm it by email.
Privacy
The privacy policy describes the data the app handles. The app has no ads, no tracking and no analytics SDK.
Operator
- Company
- DVP Systems Kft.
- Registered office
- Szugló utca 125. G. ép. A. lház. 3. em. 1., 1141 Budapest, Hungary
- Tax number
- 32788156-2-42
- hello@dvp.systems
- Phone
- +36 30 478 7343